Documentation
Troubleshooting
Fast checks for the most common catalog, product and theme-editor problems.
The product button is disabled
Confirm the product is published to the Online Store channel, has an available variant, and has inventory when Shopify is configured to prevent overselling. Select a valid variant combination.
A product price or image is missing
Select a product in the section settings. On a product template, confirm the template is assigned to the intended product and add product media in Shopify admin.
Swatches appear as text buttons
Casebook uses Shopify's native swatch data when available. Configure swatches for the product options in Shopify admin; otherwise the accessible text fallback is shown.
Pickup availability does not appear
Pickup requires a location with local pickup enabled, inventory at that location and an eligible product variant.
Predictive search does not return results
Confirm searched resources are published to the Online Store channel. The full search page remains available as a fallback.
Filters do not appear on a collection
Configure storefront filters in Shopify's Search & Discovery app and make sure products contain the data needed by those filters.
Saved changes are not visible
Confirm you edited the same theme and template you are previewing. Save, refresh and try a private window if cached assets are being shown.
Still stuck? Include the store URL, theme version, affected template, browser, device and exact reproduction steps in a support request. Never send passwords, payment data, customer data or API credentials.